Playscheme Cancellation Policy

Playscheme

School Holiday childcare for children aged 5 - 12 years old.

The scheme is run by fully qualified Sports Coaches who hold first aid certificates and are DBS checked. All of our sites are disability inclusive.

 

Booking

Places can be booked online via the NB Leisure Trust website http://www.nbleisuretrust.org/services/childcare/school-holiday-playscheme

Online booking closes on each Thursday morning for the following week (9:00am). Once the online booking system has closed places can then be booked over the phone 024 76400 593 or by turning up on the day. Places cannot be guaranteed for individuals turning up on the day.

Full payment is needed at the time of booking to secure a place.

An updated consent form is required for each child.

Every parent needs to complete a consent form for each child attending Playscheme.  

 

Cancellations

In order to cancel a booked session the customer must give 48 hours’ notice via phone or email. Customers must call the YCS Assistant Ryan Sheppard on 024 76400 593 / 07503672667 or email Ryan.Sheppard@nbleisuretrust.org

Refunds will only be approved if the booked sessions are cancelled with a minimum 48 hours’ notice.

Refunds will be reviewed and processed by the Manager.

Customers must email Robbie.Barton@nbleisuretrust.org quoting their reference number.

 

All parents must agree to the following conditions at the time of booking:

If a customer wishes to cancel a child's space or reduce the number of sessions booked, please give 48 hours’ notice or they will be charged. In order for refunds to be processed by the Manager must be emailed with details and the reference number Robbie.Barton@nbleisuretrust.org

 

Refunds will be issued using the same payment method at the time of booking.